Frequently Asked Questions
If you have any questions not answered here or need more clarification, reach us and we are glad to help.
General
Yes, we do! Our store is open for walk-in located as follows:
No. 9, Jalan Laman Delfina 1/1, Nilai Impian,
71800 Nilai, Negeri Sembilan, Malaysia.
Phone No.: 06-856 9506
Monday – Friday
10:00 AM – 18:00 PM
Saturday
9:00 AM – 17:00 PM
For general inquiries and customer support, we can be reached at [email protected] or WhatsApp.
For order inquiry, please provide your order number.
Reach us at [email protected] or WhatsApp for quick respond.
Account
You don’t, but it’s a total game-changer! Registering helps speed up the checkout process for you as your billing and shipping details are stored. It also allows you to keep track of your current and past orders, as well as payment status.
You will get to enjoy exclusive deals, collect reward points and apply discount codes when you shop as a member.
Read more about Rewards Program.
Click here to register by filling up your details and follow the instructions.
If you’ve forgotten your password, just click the “Lost your password” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.
Order
Besides Mybakingmart’s website, we do have our store on other platforms such as Lazada, Shopee & PrestoMall (previously known as 11street).
You can place your order via these platforms. Start adding the item into cart and proceed for payment. Once payment is made, we will proceed for shipping.
These platforms Lazada, Shopee & PrestoMall (previously known as 11street) have different ongoing promotion and subsidies. We encourage the customers to compare the prices before buying.
Yes, please call +(06) 8566499 for confirmation of your order.
If you need to change the delivery address or item in your order, please as soon as possible contact us at [email protected] with your order number and change request.
We will confirm with you whether the changes can be made. Orders that have already been picked up by courier service or are en route cannot be changed.
Orders that have already been picked up by courier service or are en route cannot be cancelled.
Payment
We accept method of payments as follows:
- Online banking (FPX) through BillPlz gateway
- Stripe
All our payment gateways capture payments in Malaysian Ringgit (MYR/RM).
If you pay through Stripe, it will provide automatic currency conversion based on the current rate for MYR.
International buyer can make payment via Stripe. The checkout will be in Malaysian Ringgit (MYR) and will be converted to your own currency after payment.
Simply enter the promo codes and coupons on the Cart Page and click APPLY COUPON.
Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items.
Yes, we have few payment channels. Visa & Master, Maybank QR Pay and Direct Bank transfer.
Shipping & Delivery
Domestic and International shipping rates are based on weight. Shipping rate calculator is available on the Cart Page during checkout.
If you place your order before 1pm, it will be processed on the day itself. Orders made after that will be processed on the next business day.
Once order been prepared and packed, it take about 1 to 3 working days. We’ll send out your tracking number by email and/or SMS as soon as your order is packed.
You are able to track your order from ‘Track My Order’ once you have logged in to your account. Besides, you may check from your mailbox, as our system will notify you through emails for your order progress.
Do check your inbox / spam / junk / promotion folder.
Normally, it will take around 3-7 days depending on the courier service.
Yes, we do ship internationally but some countries would have certain restriction of imported goods. Please email us at [email protected].
Any charges for duties, taxes and custom fees must be borne by you. We cannot assume any delivery risk and responsibility on import clearance, duties and charges for international orders.
These charges vary widely from country to country hence we are unable to advise what the cost would be.
To save some of the shipping cost, we will advise the customer to use Pos Malaysia International Flexipack it will take 10 working days to arrive. We can also arrange for EMS and DHL courier for speedy delivery subjected to the customer’s preference.
Return & Refund
We want you to be pleased with your purchase. If you’re not satisfy with your item for any reason, we will gladly accept returns within 30 days upon order receival for a full refund or an exchange provided that:
- Item must be returned unopen and unused in their original state at customer’s expense.
- Shipping costs are non-refundable.
- Item is not in the non-returnable category (See below tab)
- If you have received defective or wrong items, let us know immediately at [email protected]
We would like to accept all returns, but due to certain features of the items, some categories are not eligible as explained below:
- Perishable items i.e. butter,
We are strictly not responsible for delays caused by courier service. No refunds or cancellation can be made as we have no control over the delivery times and period of courier service. However, we will assist for claim to courier services.
Reward Program
Shop and earn! You can earning points on your orders, and points equal money off! To start earning these points, you will need to sign up on our website.
Check out more info about the points and rewards on the ‘REWARDS’ page on our website.
Redeem your points by entering coupon code on the Cart Page and click APPLY COUPON.
Dropship & Wholesale
Sorry we do not offer any dropship. Great news, we open for affiliate on our TikTok Shop. Find our TikTok Shop here.
Yes, we do! Please reach us via email [email protected]